Pick Up Procedure

To pick up product at IDR:

• Go to the gate on the south side of the building.
• Call the phone number for "Receiving" listed on the gate at the truck entrance to talk to someone in receiving. (A handset is available if you don't have a cell phone.)
• Tell the receiver the name of the store and the order number (i.e. S120451) on the order. (This should be provided on the order confirmation you receive.)
• When the gate is opened for you, drive to Dock 10 with a drive up ramp and wait for a warehouse person to help you.
• You and the warehouse personnel will count the items and sign the invoice to verify you received your complete order.
• You and warehouse personnel will load your order. It is the customer's responsibility to make sure the load is stable and secure for transporting.
• Drive back to the gate. It will automatically open as you drive closer to it.