Please note the following for the holiday week (September 7 - September 12, 2026):

Order cutoff times and ordering days remain unchanged.
There will be no deliveries on Labor Day, Monday, September 7th.
All deliveries will occur one day later than usual for the remainder of the week (Tuesday - Saturday delivery schedule).
Receiving will close at 12:00 p.m. on Friday, September 11th.

For distribution questions, please contact Ruan Transportation at [email protected] or 515-235-4409.

Pick Up Procedure

To pick up product at IDR:

Go to the gate on the south side of the building.
Call the phone number for "Receiving" listed on the gate at the truck entrance to talk to someone in receiving. (A handset is available if you don't have a cell phone.)
Tell the receiver the name of the store and the order number (i.e. S120451) on the order. (This should be provided on the order confirmation you receive.)
When the gate is opened for you, drive to Dock 10 with a drive up ramp and wait for a warehouse person to help you.
You and the warehouse personnel will count the items and sign the invoice to verify you received your complete order.
You and warehouse personnel will load your order. It is the customer's responsibility to make sure the load is stable and secure for transporting.
Drive back to the gate. It will automatically open as you drive closer to it.