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Pick Up Procedure

To pick up product at ABD:

  • Go to the gate on the south side of the building.
  • Call the phone number for "Receiving" listed on the gate at the truck entrance to talk to someone in receiving. (A handset is available if you don't have a cell phone.)
  • Tell the receiver the name of the store and the order number (i.e. S120451) on the order. (This should be provided on the order confirmation you receive.)
  • When the gate is opened for you, drive to Dock 10 with a drive up ramp and wait for a warehouse person to help you.
  • You and the warehouse personnel will count the items and sign the invoice to verify you received your complete order.
  • You and warehouse personnel will load your order. It is the customer's responsibility to make sure the load is stable and secure for transporting.
  • Drive back to the gate. It will automatically open as you drive closer to it.

If you have questions, please call ABD Warehouse Manager, Herb Sutton, at (515) 868-1055.