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Customer Service

User Account Management

 

Browsing Products

 

Placing an Order

Payment, Invoices, Adjustments, & Order History

 

Navigating the Site

 

Training Documentation


 


User Account Management

How do I create an account?

Go to our "Create An Account" page. Click the gray "Create Account" button and follow the prompts.

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How do I manage (or revoke) my employees' accounts?

As the account Administrator or manager, other users may be added or inactivated through "My Account", option "Business Accounts" on the left side of the window.

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How do I reinstate my account after it has been turned off due to a license suspension?

Your account will automatically be reactivated when your license is reinstated. This process normally will take one business day. You may use the "contact us" feature to email or call Iowa ABD.

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How do I change my email address or password?

From the My Account/Account Info section, you may select the EDIT button to update the user name, email address, and password.

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I forgot my password. How do I reset it?

To retrieve your password, click the "Forgot Password" link and you will receive an email with instructions regarding how to change your password.

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Browsing Products

Can I change how search results are sorted?

Yes. Search results can be sorted using the options in the "Sort By" dropdown menu.

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Can I narrow my search results?

Yes. Search results can be narrowed using the filters on the left side of the page. Click the + and -- to expand and collapse these options. To remove a filter, click the "X" next to the filter/word in the "Current Filters" box.

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How do I add products to my favorites list?

Click the "Add to Favorites" link directly below the "Add to Shopping Cart" button on all product pages.

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Where do I find my favorites list?

Your favorites are saved to your account and can be found on your account page. The account page is accessible from a link in the footer or by clicking your name in the upper right next to the "Logout" link.

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Where do I find sale/TPR/promo items?

Click on the "sale" tab on the secondary navigation bar on the home page. Use the left side navigation to narrow your search results.

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Why don't all products have images and/or descriptions?

Suppliers provide images and descriptions for their products. If a supplier did not submit an image or description for a product, the image or description is not available at this time.

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Placing an Order

I know the codes to all the products I want. Can I just key them in?

Yes, you may use the "Fast Order" link located on the secondary navigation bar on the homepage.

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How do I add items to my cart?

Add items to your cart by clicking on the image or the product name. Once you have selected the number of bottles or cases you want to order, click the "Add to Shopping Cart" button.

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How do I reorder from a previous order?

Locate the "My Account" link on the secondary navigation bar on your account page. Go to Order History. Locate the order that you would like to reorder. Click on the "View Details" link and select the "Reorder" link. A confirmation message will appear. Select continue to proceed to your shopping cart. From your shoping cart you may adjust quantities, as well as add or delete items from the cart prior to checkout.

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I placed an order, but did not get a confirmation email. How do I know if the order went through?

1. Check the email address you provided to ensure no typo's.
2. Email orders@iowaabd.com and request confirmation along with assistance in changing any typo's in email address provided, if needed.

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Can I place a special order request through this online ordering system?

No. Currently all special order requests are placed via the main Iowa ABD website. This is where forms are located to request a quote or to place an order.

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Can I use this online ordering system to place will-call or add-on orders?

Yes, instead of clicking "Place order for Delivery", click "Place Order for Pick-up".

Yes, you can add to your order, as long as your order deadline hasn't passed. After logging into your account, click on "order history" then click on "add to order".

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Is my order cutoff time the same when I place an order online as it is when I fax/call/email?

Yes

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What happens if I place my order after my cutoff time?

There is no change to ABD current policy regarding missed cutoff time. Missed cut-off times will result in not receiving a delivery for the week.

Will-call is still available should you miss your cutoff time. Current will-call hours are:
Order - 7 a.m. to 1 p.m.
Pick-up - 9 a.m. to 3:30 p.m.



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How do I change or cancel my already placed order?

If your order dealine has already passed it is not possible to change your order. If your order deadline has not passed you may change your order as follows: Contact the Order Entry Department at: orders@iowaabd.com or call (515) 281-7422.

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Payment, Invoices, Adjustments, & Order History

Do I need to provide payment when I order online?

No. Payment is managed through EFT, ACH, or the method established for your licensed account.

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Can I submit a request for returns through the site?

Yes. Please use the Return Form found on the this site website.

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Where can I view my previous invoices and adjustments?

From "My Account", click "Order History" to see a display of recent account activity. Click "See Details" to review invoices and adjustments.

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Where can I see the split case fee and bottle deposit charges for my order?

When products are added to "My Cart", the order summary will display the total amount for applicable bottle deposits, surcharge, and split case fees.

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Why can't I call with my return requests?

The Division is required to keep records of all returns. With electronic submission, the returns process has been automated. You can easily begin filing a return by using our Return Form



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Why can't I return a misorder after three business days?

TTB regulations only allow returns of misorders, shortages and overages to be credited within a reasonable amount of time after a driver makes a delivery. Three business days was determined to be a reasonable amount of time per TTB suggestions. The Division has implemented internal controls and audits to ensure order accuracy is maintained at the highest possible level.



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Why is there a return policy?

The Division is required to follow TTB regulations; the three business day notification must be enforced for the Division to be in compliance.



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Navigating the Site

Who do I contact for questions that aren't answered on this page?

Please us the "contact us" feature of the website to email your question.

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Training Documentation

How do I use the system?

You can use the following guide to learn about the system and how to use it. Your system might require you to download it before you can open it.

This version of the user guide is a downloadable pdf. (Updated Oct. 2015)
This is a PowerPoint . (Updated Oct. 2015)
Users' Guide PowerPoint version with audio. (Uploaded March 2015)



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